TERMS & CONDITIONS
These terms apply to all users of the domains thornsunderwear.com and their sub-domains (henceforth: the site). Thorns reserves the right to revise these terms and conditions. Users are responsible for keeping themselves updated with such changes.
Orders in European Union include taxes and duties in the final price.
Purchases from outside of Europe do not include taxes. Please note you will need to pay import duties, customs and local sales taxes on delivery.
Thorns does not guarantee that all items included in the web shop are in stock at the time of your order. In the event that an item is unavailable, Thorns team will contact you shortly by phone or by e-mail. Thorns cannot promise that the content of the site is free of inaccuracies or typographical errors at all times. Neither can we guarantee that all information is up-to-date. Thorns may, at any time, amend the content of the site. Although Thorns strives to display the correct texts, images and pricing on the site and web shop, errors may occur. If you have been charged the wrong amount in the web shop, Thorns will give you the option of placing a new order with the correct price or canceling your order. Thorns, however, reserves the right to cancel any order prior to dispatch should we find that the price is incorrect. In such case we will notify you by email. If we are unable to contact you, your order will be automatically cancelled. Part of the services mediated through the site are maintained by outside organizations. In situations where Thorns acts as agent for such services, we cannot be held responsible for any errors resulting from their activities. Thorns cannot be held responsible for any damaged caused from using the site or, for that matter, not being able to use the site. Thorns cannot guarantee problem-free, uninterrupted, and secure access to the site.
COPYRIGHT PERMISSION NOTICE
Copyright in the documents provided in this site (including, without limitation, the trade marks of Thorns, logos, graphics, text, photos, designs, logos, icons, images, data and software) are owned by or licensed to THORNS. You are authorized to use this material only for personal, non-commercial purposes. You may download, print and store copies of this material for your own personal, non-commercial use, provided this copyright permission notice is included in all such copies. You may not charge anyone for use of the material and you may not publish, duplicate or otherwise distribute the material to others without prior consent from Thorns. You may not modify the material in any way, without the prior written permission of the copyright owner. Except as expressly stated in this legal notice, no rights or licenses to the material, or any portion thereof, shall be granted or implied.
Our trademarks include the THORNS name and logo. This trademarks may be used or registered in more than one country and your use of this web site does not grant you any rights to use our trademarks.
You may purchase products on www.thornsunderwear.com for personal use only and not for resale. By placing an order on this web you certify that you are purchasing products for your own personal use and not for resale and that you accept our general terms and conditions. We reserve the right to refuse orders for any reason without explanation.
All personal information saved at the site will be handled with the most utmost care. The information that we store will not be sold or used for any purposes other than ensuring the best service possible. It will solely be used for informing you about special offers and other marketing opportunities related to the different divisions of Thorns. Your personal data may be disclosed to third parties only when it is necessary to fulfill the purposes described above. All customers paying by card are subject to validation checks. Thorns reserves the right to delay any order if fraud is suspected. For security reasons, we do not store any payment information in our database.
GENERAL DATA PROTECTION REGOLATION
What personal data do we collect and why?
We collect your personal data when you place an order, contact our Customer Loyalty team, sign up for our marketing communications, browse our website or use the other services offered by our website. The data we collect includes details about your personal information such as your given name and surname and your shipping and billing addresses. We also collect data regarding your shopping habits and the pages and products you have viewed from your use of the website. We use this data to:
Receive orders, process payments and deliver the items you have purchased;
Provide any additional services you have requested, such as our marketing communications;
Give you access to services reserved for registered users, such as product alerts and new deals;
Provide you with help and assistance via our Customer Loyalty team;
Under the GDPR-law, we must have a valid legal basis to process our customers, and your data. In most instances, we will process your data because we have a contract with because of, for example, that you have made a purchase, or to provide you with other services you have requested. We will also use your personal data to send you sales and marketing communications that we believe are of interest to you if we have your consent for this activity, or if you are an existing customer where we have a legitimate interest in communicating with you.
How long do we keep your data?
We will not retain your personal data for longer than is necessary to fulfil the purposes for which you provided that personal data, unless the law requires that we retain it for longer. The period however varies depending on the purpose of the processing. For example, the data collected during your purchase of goods on Thorns are retained in accordance with local tax law, while those data used to send you our marketing communications are retained until you ask to be opt-out – that is unsubscribed.
What are your rights regarding your personal data?
You have the right to:
Know what personal data of yours we are holding and processing, where that data came from and how we use that data;
Ask us to update, correct or add to the data we hold about you;
Withdraw consent for processing for a specified purpose;
Ask us to delete your data from our systems;
Limit or oppose our handling of your data;
Ask us to supply the personal data we hold about you in an easy comprehensive electronic format, or transfer that data direct to a third party nominated by you.
Cookies are used on the site to improve your browsing experience. In addition to use for statistical purposes, cookies identifies your computer and allows the site to recall your personal settings. Your browser can be set to send a notification when a cookie is activated. This allows you to deny use of this cookie or to delete the cookie at the end of your visit. The web shop cannot be accessed if cookies are disabled. By using thornsunderwear.com you are giving your consent for Thorns to set cookies on the used device.
The site may contain links to other websites beyond our reach. We cannot be held liable for content or privacy policies of such sites.
We cannot guarantee that colors on the website will be true to life. This depends partly on the color settings of your computer and monitor.
VIOLATION OF RULES
Thorns reserves the right to seek all solutions available at law and in equity for violations of these Terms and Conditions, including the right to block access to the site. Individuals violating the restriction of password-protected areas of the site may be subject to prosecution.
In case of Force Majeure, Thorns obligations will be suspended. The contract between you and Thorns can, in such cases, be partially or fully terminated by yourself or by THORNS. A Force Majeure is in the event of war, civil war, revolution, riot, governmental measures, strike, lockout, blockage, failure of electricity, telephone or internet service, natural disasters or similar events. Under such circumstances, Thorns will attempt to resolve all issues in a timely manner.
We reserve the right to limit the quantities of Thorns products that we supply, and/or to refuse any order that is unusual or placed in bad faith. In addition, we reserve the right to refuse any order from a client with whom there is a dispute concerning the payment of a previous order.
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